Step 1 - Switch your phone off using the power button. if it has frozen, remove and replacing battery should free it up.
Step 2 - Simultaneously hold down the power, volume up and menu buttons. After about 10 seconds the Samsung logo should appear. Let go of the buttons at this point.
Step 3 - you should now see the unlock/reset menu. Navigate using the volume up/down button until you reach Wipe Data/Factory Reset and confirm selection using the power button.
Step 4 - Scroll down and select Yes- Delete All User Data.
Step 5 - Wait until prompted, then scroll down to Reboot System Now. The phone is then reset to factory settings.
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